Every Nessvale item is made to order specifically for you. Because each product is printed individually, we cannot accept returns or exchanges for a change of mind, or for ordering the wrong size or color. Please check the size guide on the product page before ordering.
Refund Policy
Returns, exchanges and refunds, explained simply.
If your item arrives damaged, misprinted, or is not what you ordered, we will replace it or refund you in full at no cost to you.
Email support@nessvale.com within 30 days of delivery and include your order number, clear photos of the item showing the issue, and a photo of the shipping label on the package.
We review every claim within 2 business days. Once confirmed, we arrange a replacement or refund. You do not need to ship the item back unless we specifically ask you to.
If tracking shows your package as delivered but you have not received it, contact us within 30 days of the delivery date and we will investigate with the carrier.
If a package is returned to us because the shipping address entered at checkout was incorrect or incomplete, we can reship it once you cover the reshipment cost, or refund the item price minus the original shipping cost.
You can cancel or change your order only before it enters production, which usually begins within 24 hours of purchase. Email us as soon as possible. Once an item is in production we cannot stop it.
Approved refunds are issued to your original payment method within 5 to 10 business days, depending on your bank or card issuer.
Email support@nessvale.com and we will respond within 2 business days.
Questions about a return?
We're here to help. Contact us at support@nessvale.com